Patient Satisfaction and Healthcare Literacy
Upon completion of this session, you should be able to:
1. Explain the effect of low health care literacy on health care cost and patient adherence.
2. Provide “lay-person” explanation of common medical terms that people with limited health literacy often do not understand.
3. Develop a method of improving communication with patients through more easily understood terminology to promote patient understanding, shared decision-making, and satisfaction.
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Carrie Vey, MD, FAAFP, Program Director, Halifax Health Medical Center Family Medicine Residency Program, Daytona Beach, Florida
- 1.00 AAFP prescribed