Patient Satisfaction and Healthcare Literacy

Return to all Emergency and Urgent Care sessions.

Estimated time to complete session: 60 min.

Learning Objectives

Upon completion of this session, you should be able to:

1. Explain the effect of low health care literacy on health care cost and patient adherence. 
2. Provide “lay-person” explanation of common medical terms that people with limited health literacy often do not understand.
3. Develop a method of improving communication with patients through more easily understood terminology to promote patient understanding, shared decision-making, and satisfaction.

Additional Information

Technical Requirements: 

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CME Credit Information: 

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Disclosures: 

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Course summary
Available credit: 
  • 1.00 AAFP prescribed
Course opens: 
03/25/2014
Course expires: 
05/22/2020

Carrie Vey, MD, FAAFP, Program Director, Halifax Health Medical Center Family Medicine Residency Program, Daytona Beach, Florida

Available Credit

  • 1.00 AAFP prescribed

Accreditation Period

Course opens: 
03/25/2014
Course expires: 
05/22/2020
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