Physician Wellness and Resilience: Management of the Unruly Patient

Return to all Emergency and Urgent Care sessions.

Estimated time to complete session: 45 min.

Learning Objectives

Upon completion of this session, you should be able to:

1. Analyze self-perceptions toward patient related factors causing difficult encounters
2. Prepare a communication and practice management strategy for dealing with difficult patients utilizing evidence base recommendations and tools. 
3. Perform patient centered interviewing techniques in addressing concerns of the difficult patient.

Additional Information

Technical Requirements: 

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CME Credit Information: 

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Disclosures: 

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Course summary
Available credit: 
  • 0.75 AAFP prescribed
Course opens: 
03/25/2014
Course expires: 
05/22/2020

Mark A. Graber, MD, Professor of Emergency and Family Medicine, University of Iowa, Carver College of Medicine, Solon

Available Credit

  • 0.75 AAFP prescribed

Accreditation Period

Course opens: 
03/25/2014
Course expires: 
05/22/2020
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