Physician Wellness and Resilience: Management of the Unruly Patient
Upon completion of this session, you should be able to:
1. Analyze self-perceptions toward patient related factors causing difficult encounters
2. Prepare a communication and practice management strategy for dealing with difficult patients utilizing evidence base recommendations and tools.
3. Perform patient centered interviewing techniques in addressing concerns of the difficult patient.
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Mark A. Graber, MD, Professor of Emergency and Family Medicine, University of Iowa, Carver College of Medicine, Solon
- 0.75 AAFP prescribed