463 Improving Patient Safety
Upon completion of this session, you should be able to:
- List key features of a culture of safety.
- Summarize potential interventions to prevent diagnostic, drug, and testing errors.
- Describe common problems that can occur during care transitions.
- Summarize effective hospital- and office-based interventions for improving care transitions and list the clinicians and professionals who can be involved.
- List risk factors for hospital readmission.
- Summarize interventions that can be used to reduce hospital readmissions.
- Describe the benefits of effective patient-physician communication and common barriers to effective communication.
- Describe methods to improve health literacy and promote shared decision-making.
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Margot Savoy, MD, MPH, FAAFP, FABC, CPE, CMQ, FAAPL, is the medical director of the department of family and community medicine at the Christiana Care Health System and the Division of Youth Rehabilitative Services in Wilmington, Delaware. She is a clinical assistant professor at the Sidney Kimmel Medical College at Thomas Jefferson University. Dr Savoy is certified in medical quality, is a Six Sigma Green Belt, and has completed an advanced safety and quality improvement science program fellowship. She has made national contributions in immunizations, clinical preventive services, and quality improvement leadership.
Heather Bittner-Fagan, MD, MPH, FAAFP, is an associate professor at the Sidney Kimmel Medical College at Thomas Jefferson University. She also serves as associate vice chair of research in the department of family and community medicine in the Christiana Care Health System in Claymont, Delaware. Bittner-Fagan has made regional and national contributions to research on cancer screening and shared decision-making in primary care and underserved populations. Along with the other authors, she is working on a systematic review of trigger tools for patient safety in the outpatient primary care setting.
Joshua Davis, MD, is a resident in emergency medicine at the Penn State Health Milton S. Hershey Medical Center. He was the 2016 quality scholar for the American College of Medical Quality and was a visiting scholar at the American Board of Medical Specialties until September 2017. His research focuses on communication and patient safety. He has presented nationally and co-published 10 peer-reviewed articles on these topics.
- 5.00 AAFP prescribed