Physician Wellness and Resilience: Management of the Difficult Patient
Estimated time to complete session: 60 mins.
Upon completion of this session, you should be able to:
1. Analyze self-perceptions toward patient related factors causing difficult encounters.
2. Prepare a communication and practice management strategy for dealing with difficult patients utilizing evidence based recommendations and tools.
3. Perform patient centered interviewing techniques in addressing concerns of the difficult patient.
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Lauren Denee Oshman, MD, MPH, FAAFP – Clinical Assistant Professor, Northshore Medical Group, Glenview, Illinois
- 1.00 AAFP prescribed